Last updated: 4 October 2026
These terms apply to purchases from Treadlight Forestry Ltd through our UK website. We sell to private customers and businesses. A consumer is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession. The consumer sections below apply to those purchases; the business sections apply to business purchases.
You can save or print this page for your records. Please read it before ordering.
About us
Treadlight Forestry Ltd is registered in England and Wales, company number 08830518. VAT number: GB 180183225.
Trading and correspondence address: Unit 12, Turner Trading Estate, Hen Lon Parcwr, Ruthin, Denbighshire, LL15 1NA.
Email: contact@treadlightforestry.co.uk
Telephone: 01824 538 638
Ordering and payment
This website accepts orders for UK delivery. You must be at least 18 and able to enter into a contract. Business purchasers must be authorised to order for their business.
Choose your products, check the quantities and contents in your basket, then enter your delivery details at checkout. Check the final price, VAT, delivery charge and payment method before placing your order. You can correct details before submitting. Orders and communications through this website are in English.
An order acknowledgement confirms that we have received your order; it does not mean that we have accepted it. We accept your order when we send a dispatch confirmation, unless we expressly agree otherwise in writing. If we cannot supply an item or find an error in its price or description before acceptance, we will contact you. We will not substitute an item or charge a higher price without your agreement. If we cannot agree a change, we will cancel the affected item and refund any payment taken for it.
Product prices show the amount before VAT and the amount including VAT. Delivery charges and the total payable are shown before you place your order. Price changes do not affect an order we have already accepted.
Payment is due before dispatch unless we have agreed a business credit account. Use the payment methods offered at checkout or agreed with us. Ownership passes when we receive full payment.
Delivery
See our Delivery page for delivery information. Contact us before ordering if you need equipment by a particular date.
For consumer orders, we will deliver without undue delay and within 30 days of the contract being made, unless we agree another period with you. If an agreed essential delivery deadline is missed, or we refuse to deliver, you may have the right to end the contract immediately. Otherwise you can normally give us an appropriate further deadline and end the contract if we still do not deliver. We will refund payments for a consumer order cancelled under these rights.
For consumer orders, the goods remain our responsibility until you, or a person you nominate, receives them. If you independently appoint a carrier we have not offered, responsibility passes when that carrier receives the goods.
Let us know promptly about delivery damage or missing items, with your order number and photographs where possible. This helps us investigate and does not reduce your legal rights.
Returns and cancellations
Private customers: changing your mind
For most goods bought online or by telephone, you may cancel without giving a reason from the time you order until 14 days after the day you receive the goods. If one order is delivered in parts, the period runs from the day after you receive the last item.
Tell us clearly that you wish to cancel, using the email, telephone number or postal address above. You can use the optional cancellation form below, but do not have to. Sending your cancellation before the deadline is sufficient; it does not depend on us approving it.
Send the goods back within 14 days after telling us you are cancelling. Contact us for the appropriate return address and shipping instructions, particularly for machines containing fuel or lithium batteries. Contacting us does not extend your return deadline or make your cancellation conditional on permission. Unless we give you a different address, use our trading address above.
You pay the direct cost of returning goods when changing your mind, unless we have agreed otherwise. For goods that cannot normally be returned by post, we will state the return cost before you order; if we have not provided that information, we will cover that cost.
We will refund the goods and, if you cancel the whole order, the cost of our least expensive standard delivery option. An extra charge for a faster delivery option is not refundable. We will refund without undue delay, within 14 days of being told you are cancelling. For goods already dispatched, we may withhold the refund until we receive them back or you provide evidence of return, whichever happens first; we will refund within 14 days of that earlier event. The refund will use the original payment method unless you agree otherwise, without a refund fee.
You may inspect goods as you reasonably would in a shop. We may deduct for a loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning, where the law permits. We do not charge a cancellation or restocking fee for exercising a consumer cancellation right. Return all items in a cancelled package and use suitable protective packaging.
The change-of-mind right does not apply to goods genuinely made to your individual specification or personalised for you. We will explain any applicable exception before you order. Combining standard stocked items into a winch package does not, by itself, make it a custom-made product. Exceptions do not remove rights where goods are faulty or not as described.
Private customers: faulty or incorrect goods
We are responsible for supplying goods that are of satisfactory quality, fit for an agreed purpose and as described. Contact us if an item is faulty, damaged or incorrect. Stop using equipment if a fault may affect safety.
You normally have a short-term right to reject faulty goods within 30 days of delivery for a refund. After that, you may be entitled to a repair or replacement and, in appropriate circumstances, a price reduction or final rejection. These rights are separate from any manufacturer’s warranty.
We cover reasonable necessary return costs for goods that do not meet your consumer rights. Contact us so we can arrange a suitable return or collection. A receipt is helpful, but other evidence of purchase is acceptable. Sale and used goods have consumer rights too, taking account of their description and any fault specifically disclosed before purchase.
Business customers
The consumer change-of-mind cancellation right does not apply to business purchases. Contact us before returning an unwanted business order. Any voluntary return, its condition requirements and any charge must be agreed in writing. This does not remove rights relating to defective or incorrectly supplied goods.
Business customers should report faults, damage or shortages promptly so we can investigate. We will assess defective goods and provide the remedy required by the contract and applicable law. Manufacturer’s warranty conditions apply to claims under that warranty.
For an approved business credit account, payment is due 30 days from the invoice date unless a different period is agreed in writing. We may suspend further deliveries for overdue payments and claim statutory late-payment interest and compensation where applicable.
Optional cancellation form
Use this form only if you wish to cancel a consumer order. Send it to Treadlight Forestry Ltd at the email or postal address above.
I/We give notice that I/We cancel the contract for the following goods:
Goods and order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):
Warranty, servicing and safe use
Any manufacturer’s warranty is additional to your statutory rights. Its duration and conditions depend on the product. Normal wear, misuse and inadequate maintenance may fall outside a manufacturer’s warranty, but do not remove rights relating to a defect for which we are legally responsible.
See Product Support for parts, servicing and warranty enquiries. Contact us before sending equipment so we can confirm the service route and safe shipping arrangements.
Use equipment only for its intended purpose and within its ratings. Read the manufacturer’s instructions for the exact model, inspect equipment before use and obtain appropriate training. If you are unsure about compatibility, anchoring or rope selection, ask us before purchasing or using the equipment.
Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, defective products where liability cannot legally be excluded, or any other liability the law does not allow us to exclude. Nothing here takes away a consumer’s statutory rights.
For consumer purchases, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We do not exclude that responsibility by limiting it to the product price.
For business purchases only, and subject to the protections above and any applicable legal requirement of reasonableness, our total liability arising from the affected goods is limited to their purchase price. We do not accept liability for indirect or consequential business losses, loss of profit, revenue or business opportunity, to the extent the law permits.
Privacy and complaints
Our Privacy Notice explains how we use your information. Links to manufacturers’ websites provide further information; a purchase from us remains our responsibility under these terms.
If you have a complaint, contact us with your order number and a description of the problem. We will investigate and respond. You can also seek independent guidance from Citizens Advice.
Which terms apply
The terms in force when you order apply to that order. Later website changes do not alter an existing contract without your agreement, except where required by law. If a provision cannot be enforced, the remaining provisions continue to apply.
These terms are governed by the law of England and Wales. This does not deprive consumers elsewhere in the UK of mandatory protections or their right to bring proceedings in their local courts.