Privacy Notice

Last updated: 15 September 2026

This Privacy Notice explains how Treadlight Forestry Ltd collects, uses, stores and shares personal information when you use our website, make an enquiry, place an order or otherwise contact us.

Who we are

Treadlight Forestry Ltd is a company registered in England and Wales under company number 08830518.

Trading address: Unit 12, Turner Trading Estate, Hen Lon Parcwr, Ruthin, Denbighshire, LL15 1NA.

Email: contact@treadlightforestry.co.uk
Telephone: 01824 538 638

Information we collect

Depending on how you interact with us, we may collect:

your name, company or organisation, email address, telephone number and postal or delivery address;
details of products or services you are interested in, enquiries, messages and support or repair information;
order, invoice, payment and transaction information;
marketing preferences and consent choices;
campaign or enquiry-source information, such as which QR code or link you used, referring page and similar attribution information;
technical information generated when you use the website, such as browser/device information, IP address, cookies and similar data where applicable.

How we use your information and our lawful bases

We use personal information only where we have a lawful basis to do so. Depending on the circumstances, these include:

Contract: to take steps at your request before entering into a contract, process orders, take payment, arrange delivery, provide products and services, and deal with warranty, repair or support requests.
Legal obligation: to keep appropriate accounting, tax and business records and to comply with other legal requirements.
Legitimate interests: to respond to enquiries, prepare quotations, provide customer support, administer and improve our business and website, prevent fraud and misuse, maintain security, and understand how customers find and use our services. We balance these interests against your rights and interests.
Consent: where you choose to receive optional marketing communications or where consent is required for cookies or similar technologies. You can withdraw consent at any time.

Enquiries

If you submit an enquiry, we use the information you provide to understand what you need, respond to you, provide advice or a quotation, and follow up where appropriate. Providing marketing consent is optional and is not required for us to respond to your enquiry.

Orders and payments

When you place an order, we use your details to process and fulfil the order, communicate with you, create accounting records and provide after-sales support. Payment information may be processed by payment service providers such as Stripe. We do not need to store your full payment-card details ourselves.

Who we share information with

Where necessary for the purposes described above, we may share relevant personal information with service providers and business partners such as:

payment processors;
warehousing, fulfilment, courier and delivery providers;
repair and service partners where required to handle a repair or support case;
accounting and finance systems and professional advisers;
website hosting, IT, email and security providers;
analytics or advertising providers where enabled and permitted by your cookie choices;
regulators, law-enforcement bodies or other authorities where we are legally required to do so.

We only share information that is reasonably necessary for the relevant purpose.

International transfers

Some service providers may process personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that an appropriate legal mechanism or safeguard is in place for the transfer.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting and support requirements.

For an enquiry that does not become a customer relationship, our normal aim is to retain the enquiry for up to 12 months after the last meaningful contact, unless there is a reason to keep it longer.
Order, invoice and accounting information is normally retained for at least the period required by UK tax and company law, generally six years from the end of the relevant company financial year, and longer where the law requires it.
Marketing preference records may be retained for as long as necessary to respect your consent or opt-out choices.

Cookies and website technologies

Our website may use essential cookies and, depending on your choices, analytics or advertising technologies. Where consent is required, you can manage your preferences using the cookie controls shown on the website.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain processing. Where processing is based on consent, you may withdraw that consent at any time.

To exercise a privacy right, contact us at contact@treadlightforestry.co.uk. We may need to verify your identity before responding.

Marketing

If you choose to receive marketing from us, you can change your mind at any time by using any unsubscribe option provided or by contacting us. Opting out of marketing does not affect service, order or support communications that we still need to send to you.

Automated decision-making

We do not ordinarily use solely automated decision-making that produces legal or similarly significant effects on individuals. If that changes for a particular service, we will provide the required information at the relevant time.

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve them. You also have the right to complain to the UK Information Commissioner’s Office (ICO).