Parts, servicing and warranty enquiries
Contact us with the make, model and serial number of your equipment. For an existing order, include the order number or proof of purchase.
Describe the fault and include photographs of the machine, identification plate and affected part. This helps us identify the correct component or next step.
Cancellations and returns
For unwanted, faulty or incorrectly supplied goods, see our returns and cancellation terms. Private customers and businesses have different rights. A manufacturer’s warranty is additional to your statutory rights.
Before sending equipment
Contact us first for instructions. We will confirm the appropriate service route and delivery address. Do not send equipment until these have been agreed.
Using your equipment
Follow the manufacturer’s manual for your exact model, including rope selection, anchoring, inspection and servicing. If you are unsure which instructions or spare parts apply, ask us before using or ordering.
Contact Treadlight Forestry for product support.
